ITunes Store Sucks Customer Reviews and Feedback

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The iTunes Store is a software-based online digital media store operated by Apple Inc. that opened on April 28, 2003, as a result of Steve Jobs' push to open a digital marketplace for music. As of April 2020, iTunes offers 60 million songs, 2.2 million apps, 25,000 TV shows, and 65,000 films.

User "Jimmy of Sparta", on August 25, 2020, on the "ConsumerAffairs" website, recounts his experience with non-received content purchased from the iTunes Store:

"I made an in-app purchase with my Apple account on 08-20-2020 for $21.84 which, the content never was received, so I went ahead and tried the purchase again. It went through without a flaw the second time but I was still out the money of the first purchase. I have spent numerous hours on the phone with them to resolve this issue only to be denied. Today is 08-25-2020 and I just got off the phone with them for the final time, they said we have exhausted all of our options. I’m still sitting here waiting on the product or my money back. I contacted the BBB, so I will wait and see..."

Reviews

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Customer Service Representative (Former Employee) says

"ok company i guess. nice people and lots of works so you will stay busy with little downtime and you will have meeting and other people you see daily"

IT Tech Support and Itunes (Current Employee) says

"Terrible workplace ,,, Are you are working for Apple is a number and they will look for every excuse in the world to do nothing But fire you ,,, Most of the team managers do not encourage anything or motivate,,, like I said you are nothing but a number to them Cons: All cons"

Chat Advisor (Former Employee) says

"No work/life balance at all! You will hate your own home after working this job, the shifts are ridiculous and you can only get one weekend day off. Right out of training you are thrown into 2nd shift, no if ands or burs. 1-9, 12-8, 1-10, there goes your entire day. 1 30 minute break and two 15s. You are given a PC and they have access to your camera and require weekly checkins to tell you how horrible you did or to talk about the 1 thing you did wrong all week and throw in 3 more changes to your job. This job sounds ideal, work from home chat... but they micromanage EVERYTHING YOU DO. They say they will not access your camera unless you're unresponsive yet if you put tape over it outside of your weekly meetings, they somehow know... every week they will monitor your screen at random times, you can be penalizef for asking t2 for help even if youve reached out without response. Its hard to get a day off even if you made the request 6 months in advance, they wont approve or deny it until the week of and most likely will deny it bc they rather you swap. This sucks if you planned a cruise or family reunion and get denied last minute. This job sucks, the TLs are annoying, theres a high turnover rate for a reason so you're always on a new team, theyre always changing protocol and expecting you to automatically get it the day of or else you get ridiculed during weekly meetings... the meetings are annoying Cons: short breaks, Micromanaging, will look through your camera w/o permission"

Customer Service Rep (Former Employee) says

"It’s not worth the long workdays and low pay 9/10 they give you over time but expect for you to work them on your off days so you have no social/work balance"

GC Services (Former Employee) says

"Company is a joke. I explained my need for this job however completely ignored. Worked for awhile and it was clear there's no oversight. Management is a joke Cons: Short breaks, lack of pay, no guidance, no.support from "supervisor", ridiculous schedules and shift bids, no value in family, occurrences are double on weekends, excessive.mandayory OT 10+ a week."

Inbound Tech Support (Former Employee) says

"If you want stress go for it"

Area Sales Consultant (Former Employee) says

"The most cash rich company in the world appears AMAZING from the outside — nothing could be farther from the truth. Getting “4 Walls” in terms of a private conversation, exists only in theory. Work elsewhere if possible Cons: Subpar Earnings potential"

Tech Tier support (Former Employee) says

"I was hired through a temp agency Volt, and real apple employees treat Volt apple employees like trash! They will belittle you and show you no respect! I quit! Cons: They treat temp employees like garbage!"

Tier 1 Tech Support (Former Employee) says

"Customers, pay rate, products, schedules, lack of updated information, customers that don't know what technical support is and isn't. Surveys that are not disputed when you've given the customer the right information and it's clear they're mad with Apple and not the customer service representative or they were rating the wrong rep, but it still applies to your stats. Trainers don't give you the correct information, so when you start taking calls, you're teaching yourself. Customers call about things not related to their products performance, that they should be paying for, adding emails, checking calendars, how to backup devices, why calendars go to past dates, what their Apple ID is, support for vintage devices, third party apps/products recommendations, cellular service, cost of upgrading devices to later model on the tech support line instead of calling sales. Customer assuming everyone they talk to works directly for Apple, and they know how much we make, so we should kiss their butts, and allow them to be rude and demeaning no matter what. Their products require a pc and they don't tell customers that, so when they call to erase a passcode or backup with iTunes, they think they can do those things from their device or another apple product. Letting customers know how much it will cost for a service appointment. Customers asking us to track their products, we can’t it’s a privacy issue. Tools we’re supposed to use never work, but they still want us to ask the customer if they would like to use it, then we have to tell them it’s updating, and not down because they don’t"

Customer Support Advisor (Former Employee) says

"They give you a very small training on very big issues, they throw you on to the ocean and expect you to sail. On-the-job lasts for a day or so only! They need better organizing and more focus on the first line employees - the company voice. Corrupt, disrespectful, money driven and overrated like Apple itself. Cons: Literally everything"

At Home Advisor (Temp) says

"The company cares about money not employees or customers.. I was penalized for asking for help multiple times.. this woman gave Apple a one-star review but me a five-star review and they counted it against me lol Cons: Get treated like garbage"

Call Center Customer Service Support Specialist (Former Employee) says

"My personal assessment of this position is frankly that the entire customer service/billing department was managed terribly. No one knew what was going on most days. There was not enough management intervention to make sure employees were focused on the job and the customer than workplace drama. Eventually we went from on site advisors to at home advisors and I found that the problem was deeper than I originally suspected."

Distribution Assembly Team Member (Former Employee) says

"I hated this job. We were not allowed to wear wire bras, the first 3-4 weeks the group that I was hired with had no work but sit around. "Management" just shuffled us around the building unsure of what department to place us (a group of 15+ people). It was so strange because it was not my first job, so I was not used to being at work and LITERALLY being required to do nothing."

Technical Specialist (Former Employee) says

"Apple tends to talk about how they’re super inclusive and how they value individuals, but it’s a farce. Their profits are what counts. Though they’re a literal trillion dollar company, they barely paid above minimum wage. Though they have a whole team of schedulers for every store, they refused to give anyone two consecutive days off or give anyone the same schedule from week to week. The very first month I was there, they refused to give me time off for a funeral because it was my fiancé’s grandma, so she wasn’t MY family. They fired me for needing to take time away because my grandfather has dementia, but they did it over the phone and claimed I resigned so I didn’t get severance. Most of the parents I knew who worked with me never got to have dinners with their kids and their schedules around childcare were completely disregarded. Maybe it was just the store I worked for, but I was treated like another cog in the machine and my value as an individual was next to nothing. Cons: No work/life balance, treated poorly by management and customers alike."

Warehouse Worker (Former Employee) says

"They do not always have work they short pay you they give you almost nothing in PEI some of the staff that our higher-ups have a hard time communicating with the other employees when they hire supervisors that'll see if they're really qualify for the job Cons: Bad business"

Developer (Former Employee) says

"Hated every second of it People were grumpy no one had time for each other - sink or swim attitude . Really makes me think twice about being in the tech industry"

Support Specialist (Former Employee) says

"The pay sucked, did not offer an opportunity to grow, despite all of my programming managing, project managing experience, they wanted me to stay as a phone support person. They tried to promote to a senior phone support person with is the same job with even more racist or deeply unhappy customers. No opportunity to learn on my own they want you to do everything during work time"

GIS Technician via Apex (Former Employee) says

"Terrible experience, do not contract at Apple. FTE, probably fine. Contractor--you're a second class citizen. Avoid Apex Systems at all costs, unless you just need a few bucks to get you through the month. Don't expect a n y t h i n g"

Costumer Relations Advisor (Former Employee) says

"I worked at apple and would not apply if they had a good opportunity, I felt that they were discriminative and unfair. I was glad to leave and have worked with many people who feel the same way"

Senior Software Engineer 4 WWDR (Former Employee) says

"Very poor experience in Apple - I never want to work in that company - I can say its a worst company I have ever worked in the world."